Tel: 01343 551512

In Stitches Personalised Embroidery Service Terms and Conditions

  1. There is a one-off set up cost of £20 (£16.67 + VAT) for digitising your logo. We will be happy to provide a sample for approval prior to embroidering any items to ensure you are satisfied. Samples may be charged at cost price at our discretion but always with prior agreement with the customer.

  2. Where possible and applicable, we would strongly recommend you try on items for size prior to the items being embroidered. Non-embroidered items can be returned as long as they are undamaged, returned in original packaging with labels intact and that a receipt is provided and the item is returned within 28 days.

  3. Embroidered items are non-returnable and non-refundable

  4. Delivery time is dependent on size, volume and complexity but we will endeavour to complete your order to your requirements.

  5. All text to be supplied in writing and in the form you wish it to be embroidered (Capitals, lower case, etc… specify if specific font required)

  6. All logos or images to be supplied as high resolution JPEG files or vector files.

  7. We prefer that items are purchased from stock or ordered from our online catalogue, but in the event that you are supplying your own item(s), we have a disclaimer form which our staff will ask you to sign prior to completing any work on your item. In the unlikely event of damage occurring, this will be at your own risk and cost. Moray Reach Out / In Stitches will not be held responsible.

  8. Postage or Courier charges will be applied, charged at standard rates. These will be agreed with the customer as part of the transaction.

  9. Online orders will require a 50% deposit on placing the order and payment in full at point of dispatch. Payments via Paypal.

  10. We aim for customer satisfaction on every order and welcome your feedback.

See also Delivery, Returns and Payment pages

Online Catalogue
Moray Reach Out Embroidery & Fine Gifts
15 High Street, Elgin
IV30 1EQ

Telephone: 01343 551512
Location Map
Opening Hours
Monday to Friday:
9.00AM - 4.00PM

Terms | Delivery | Returns Procedure | Payment

Moray Reach Out which is a Scottish Charity (No. SC024726) and a Limited Company (Company No 221205)
Company Headquarters: 23 East Church Street, Buckie, AB56 1ET

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